In fact I think disheveled is the best word to describe it I'm writing this review so that management can review what happened that night and perhaps correct the action. I'm not sure who was the locker room attendant or if there even was one, but how can an entire spa be out of towels? Also the water wasn't refilled they were innumerable old towels laying on the floor and everything just seem disheveled. And when you're talking about a spa with a hot tub sauna and steam room, sloppy is only one step away from being disgusting. It certainly wasn't dirty because if it was I would have immediately left. However on my most recent visit on Wednesday, January 25th I was sorely disappointed. I've been coming to the spa for years and I also would typically give it five stars. This review is solely focused on immerse spa I adore this hotel and would give it five stars.
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